We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.
Using your data as a registered member of the website
Registering your account on the website means we will hold the following information securely in our internal database:
- Full name: We need your name to fulfill orders
- Address: Your address is required for billing and delivery address purposes
- Phone number: Your phone number is required as a means for us to get in touch with you regarding any orders placed
- Email address: We need your email address so that we can send any order notifications to you as well as a means of contacting you regarding any order queries.
We require this information so that we are able to process your orders quickly and successfully, providing you with the best possible service.
We are required to pass your billing and delivery address, contact and orders details to the delivery company that will handle the shipping of your order so that they can deliver your parcel.
All form data on our website is processed over HTTPS (Hyper Text Transfer Protocol Secure) which encrypts the form submission data from the website, to the server and any responses back to the website.
Purchasing from the website
There are two ways to purchase from our website. We use PayPal as an option. You will be taken from our website to PayPal's payment process. We pass through to PayPal basic details regarding your order which is the order item information including line totals, order total and the delivery total.
Alternatively as our website is fully encrypted behind HTTPS, you can checkout securely on the website. Although you purchase directly on our website, we do not store any card details on our system. This is handled by Stripe who we pass your card information to encrypted who then process and take the money from your card.
For more information on Stripe please visit https://stripe.com/gb
Removing your data upon cancelling your account
You are free to delete your account within your members account area. Deleting your account will remove your data associated with your account from the database. Any order snapshot data from orders you have made with us previously will be preserved - this includes your name and address. We need to preserve this data for business purposes as a record of previous transactions on the website. If you would like to request that all order data pertaining to you is deleted please contact our Data Protection Officer.
Upon registering you have the option of joining our mailing list. Any emails you receive from us will include details of how to opt-out / unsubscribe. Alternatively please contact our Data Protection Officer with a request to be removed from the list.
Google Analytics data collection
We use Google Analytics to track visitors to this website. From this tracking we can see how visitors use our website through tracking page visits as well as how many users we have on the website.
Google Analytics does not store personal information that will easily identify who you are. The following data is stored against a unique visit to the website:
A unique client ID that is stored as a cookie within the user’s browser. This is a randomly generated string that is used to determine subsequent visits within the same browser.
- A unique client ID that is stored as a cookie within the user’s browser. This is a randomly generated string that is used to determine subsequent visits within the same browser.
- IP address (this tracking can be turned off – see below)
- Geographical location
- Device you are using to browse the website
- Internet browser that is being used
- Operating system that is being used
You can tailor your experience in regards to how your visit to the website interacts with Google Analytics, with the following options. Please note that configuring these options will mean placing a cookie on the device you are using to allow us to remember the choice you have made for any subsequent visits to the website.
Don’t log my IP address but I am happy to have my visit trackedMore on IP anonymization
Don’t track my visit within Google Analytics
Unsolicited Commercial Email/Spam
We will not send any unsolicited commercial email (also known as spam) to personal email addresses and all marketing emails will include details of how to opt-out / unsubscribe. You may also send e-mails to firstname.lastname@example.org with a request to be removed.
Cartridge Empire Ltd are the data controller for this website. The registered company number is 7912482.
Cartridge Empire Ltd
17 Wessington Park
Data Protection Officer
Telephone: 01249 73 10 10
Changes to this Policy