Returns and Refunds


What is a compatible or remanufactured cartridge?

What is an original cartridge?

Will using compatible or remanufactured cartridges void my warranty?

Are your products covered by a guarantee?

Why should I buy a compatible or remanufactured cartridge?

My printer won't recognise the cartridge. What do I do?


How do I track my order?

Can you deliver to an alternative address other than the card holders?

My goods haven't arrived. What do I do?

How long does standard delivery take?

What happens if I am not in when a delivery attempt is made?


Can I collect my order?

What payment methods do you accept?

Do you provide invoice accounts for business customers?

I can't find my printer or cartridge listed on your website. What do I do?

Returns and Refunds

I need to return an item. What do I do?

I've ordered a cartridge incorrectly. How do I return it?

What is CartridgeEmpire's returns policy?