Refunds & Returns Information

Goods no longer required

If an incorrect product has been ordered or for any reason the goods are no longer required these can be returned to us within 30 days of receipt of order for a full refund or exchange. Simply contact us within this time period and a member our customer services team will issue you with a Returns Authorisation Number. Once the goods are received back to us unopened, unused and in a re-saleable condition then the credit/refund will be issued.

Not 100% satisfied?

In the unlikely event you are not completely satisfied with your purchase, CartridgeEmpire will offer a full refund or exchange within 30 days of receipt of order. Please contact us and a member of our customer services team will arrange this for you.

If any products need to be returned after 30 days of receipt of order then please contact us and discuss the issue with us. We may be able to offer you an exchange or a refund.

If incorrect goods are received

Should you happen to receive any incorrect goods please contact us and we will immediately arrange for the products to be returned and replaced.

Faulty goods

At Cartridge Empire everything we sell comes with a full 12 month guarantee from receipt of purchase. Should a cartridge become faulty within this timescale then please email us with evidence of the fault, together with a picture of the faulty cartridge clearly showing the labels/barcode. If the faulty product needs to be returned we will issue you with a Returns Authorisation Number and we shall arrange for the goods to be collected. Once we have received the fault evidence and the faulty product where requested, and it has been tested and approved then the replacement will be issued free of charge, or a credit issued.

Please note if the cartridge has been largely used i.e. most of the toner powder/ink found to be in the waste bin or the "Toner Low" signal activated then no credit will be issued.